Frequently Asked Questions

You can easily order replacement parts through our online shop. If you need assistance identifying the right part or have specific requirements, feel free to reach out to our friendly team for personalised assistance.

No, but we do ship anywhere within New Zealand - including to rural and urban addresses.

It depends on where you are. Orders usually take 2-7 business days to arrive. Delivery details will be provided in your confirmation email and you will receive a notification when your order is on its way.

You can get in touch with us through our contact page! We will be happy to assist you.

To book a service appointment, simply contact our service centre. Our experienced team will ensure your caravan receives top-notch care and maintenance.

Absolutely! We offer a range of customization options to enhance your caravan experience. Contact our team to discuss specific upgrades and accessories tailored to your needs.

Yes, we have financing options available through MTF finance. Contact our sales team to discuss financing plans and find a solution that fits your budget.

You will need a 50mm high rise tow bar(long neck), we stock one to fit a 1 inch diameter hole. If you need a smaller one they are available but you would lose some towing capacity. We recommend getting it drilled out and installed at Campbell Bros.

All our caravans have galvanized ALKO chassis which are known for their high quality, light weight and rust resistance.

Not all of our customers want the self containment done therefore it is done and certified once the caravan is sold.

As long as your laden weight in under the two tonne (2000kg) all you need is a safety wire. Anything over two tonne will need to use a criss cross safety chain. NZTA Towing Guide.

Regular maintenance is key to ensuring the longevity of your caravan. We recommend routine checks on the chassis, wheel bearings, brakes, and lights. Refer to your caravan's manual for a comprehensive maintenance guide.

You will need a 50mm high rise tow bar(long neck), we stock one to fit a 1 inch diameter hole. If you need a smaller one they are available but you would lose some towing capacity. We recommend getting it drilled out and installed at Campbell Bros.

Ensure your tow vehicle is properly equipped, and always adhere to recommended weight limits. If you have specific questions, our team is here to assist you in towing safely and confidently.